My website is down: what should I check? Print

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If your website won't load, these checks find the cause in most cases.

  1. Is it just you? Try your phone on mobile data, or a free “is it down” checker. If it works elsewhere, clear your browser cache or restart your router.
  2. Has your domain expired? Check Domains → My Domains in the Client Area. See How to renew your domain.
  3. Is your hosting active? An unpaid invoice can suspend hosting. Check Billing → My Invoices.
  4. Did you recently change nameservers or DNS? Allow up to 24 hours. See DNS propagation.
  5. Is there an error message? See How to fix common website errors and check Statistics → Access/Error Logs in your control panel.
  6. Did something change? A new plugin, theme or update often breaks a site. Undo it, or restore a backup.

Still down? Open a ticket with your domain name and a screenshot of what you see.

Need help?

Open a support ticket from your FariHost Client Area or message us on WhatsApp and our team will help you.


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