My website has been hacked or has malware: what to do Print

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If your site shows strange pop-ups, redirects to other websites or Google warns visitors, act quickly.

  1. Change passwords: client area, control panel, FTP, database and every WordPress admin user.
  2. Run a malware scan: open the Security section in your control panel and run the malware scanner, then remove or clean the files it reports.
  3. Restore a clean backup from before the problem started. See How to restore your website from a backup.
  4. Update everything: WordPress, themes and plugins. Delete anything you don't use.
  5. Remove unknown admin users in WordPress.

If Google flagged your site, request a review in Google Search Console after cleaning.

Need help?

Open a support ticket from your FariHost Client Area or message us on WhatsApp and our team will help you.


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