Work through these checks in order. Most email problems are fixed by one of them.
Not receiving email
- Nameservers/MX: your domain must use our nameservers or our MX records. See What are our nameservers.
- Mailbox full: delete old messages or empty Trash in webmail.
- Spam folder: check Spam/Junk in webmail.
- Recent change? Nameserver changes can take up to 24 hours.
Can't send email
- Check your app uses smtp.stackmail.com, port 465 (SSL) or 587 (STARTTLS), with authentication switched on. See Email settings.
- Re-enter the mailbox password in your app.
- Try sending from webmail. If that works, the problem is in your app settings.
Emails going to spam
Make sure your domain has SPF, DKIM and DMARC records. See How to manage DNS records, or ask us to check them.
Need help?
Open a support ticket from your FariHost Client Area or message us on WhatsApp and our team will help you.